The Dartford Charge Toll Back Office System (BOS) solution provided customer service and account management for the all electronic toll processing. The Back Office System was provided by emovis which required customization based on the Dart Charge business rules to manage operations and provide customer service.
P Square solutions team under the general software development and consulting services developed the financial engine for Back Office System (BOS) provided by emovis. The team developed the financial management modules features including financial reconcilations and reporting and developed new PCN (Personal Charge Notice) interface for the BOS. Case Management module for the BOS system to handle and track customer cases was also developed. The team developed independent interfaces from BOS to the payment gateway system, Address lookup, 3rd party financial accounting system SAGE and provided support after the project go-live phase.